What people ask most before choosing a plan.
Can I change plans anytime? +
Yes. Upgrades take effect immediately. Downgrades take effect on your next billing cycle, and you keep your current plan's conditions until then.
What happens if I run out of AI credits? +
You can buy additional credit packs as an add-on, or upgrade to a plan with more included credits. See the
Available Add-ons section above.
Do prices include taxes? +
The final price, currency, and applicable taxes are shown before you confirm your purchase at checkout, handled by Paddle.
How do I cancel my subscription? +
You can cancel anytime from the cGenie or Paddle billing portal. Cancelling prevents the next renewal; you keep access until the end of your already-paid period. More details in our
Refund Policy.
Do I need a credit card to try cGenie? +
No. The Free Trial plan doesn't require a credit card.
What payment method do you use? +
Payments are processed through Paddle, which acts as the Merchant of Record for the transaction.