Cancellation and refund terms applicable to cGenie subscriptions.
Last updated: September 20, 2026
This is a courtesy translation. In case of any conflict or discrepancy, the Spanish-language version of this document is the one that governs.
All purchases on cGenie are processed by Paddle.com, our payment provider, who acts as Merchant of Record for all transactions. Refunds are governed by Paddle's Refund Policy.
In general, refund requests submitted within 14 days of your purchase may be approved at Paddle's discretion. Depending on your country of residence, you may have additional or different legal refund rights (for example, 7 days in Brazil and Canada).
To request a refund, contact us at support@cgenie.ai or through Paddle's support portal.